Shipping & Returns
Shipping and Return Policy
Shipping Policy
At Eaten Mama, we strive to deliver your favorite dishes fresh and on time. Here's how our shipping works:
Delivery Areas
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We currently deliver to select locations within Kolar.
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Please check if your location is within our delivery radius when placing an order.
Delivery Times
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Our delivery hours are from 09:00 AM to 08:00 PM, whole week.
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Orders are typically delivered within 60 minutes, depending on your location and order size.
Delivery Fees
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Delivery charges may apply based on your location.
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Free delivery is available for orders above ₹1000.
Order Tracking
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You will receive a confirmation message with the delivery details once your order is placed.
Contactless Delivery
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For your safety and convenience, we offer contactless delivery.
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Please specify this option while placing your order.
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Return and Refund Policy
Your satisfaction is our top priority. If there are any issues with your order, we’re here to help.
Non-Refundable Items
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Due to the perishable nature of food, we cannot accept returns.
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Refunds will only be processed under the conditions stated below.
Refund Conditions
We will offer refunds or replacements in the following cases:
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Incorrect Order: If you receive an item different from what you ordered.
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Damaged Items: If the food is spilled, tampered with, or damaged upon delivery.
Refund Process
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To request a refund or replacement, contact us within 1 hour of receiving your order.
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Provide the order ID, a brief description of the issue, and photos if applicable.
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Refunds will be processed to your original payment method within 7 days.
Cancellation Policy
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Orders can be canceled within 15 minutes of placing them.
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After this period, cancellations may not be accepted if the food is already being prepared.
For any questions or concerns, feel free to contact our support team at +91-62663-97407.
We appreciate your trust in Eaten Mama and look forward to serving you delicious meals every time!